Bestzo Return and Cancellation Policy

Last updated: July 29, 2026

At Bestzo Inc., we want customers to receive the correct product in good condition and understand their return options before purchasing. This policy applies to orders placed through bestzo.com.

Order Cancellations

To request a cancellation or order change, email bestzoinc@gmail.com within 3 hours of placing your order. Include your order number and the reason for the request.

We will do our best to approve the cancellation. However, cancellation is not guaranteed if:

• The order has already been packed or shipped.

• A shipping label has been created.

• Production of a made-to-order leather product has started.

• Materials for a personalized or custom-sized item have already been cut or prepared.

Made-to-order leather products normally enter production quickly. Once production begins, the order cannot be cancelled or changed.

If we approve a cancellation before processing or production begins, the payment will be refunded to the original payment method.

Return Period

You may request a return within 30** calendar days of the confirmed delivery date**.

Before returning anything, you must contact bestzoinc@gmail.com and receive return approval and instructions. Packages sent without authorization may be refused or may experience processing delays.

Return Eligibility

To qualify for a return, the product must be:

• Unused, unworn, unwashed, and unaltered.

• Free from stains, damage, odours, pet hair, or other signs of use.

• Returned with all original tags, accessories, and packaging.

• In resalable condition.

• Accompanied by the order number or proof of purchase.

Products should only be tried on indoors and must not be used for training, riding, exercise, or outdoor activities.

Products That Cannot Be Returned

The following products are not eligible for return unless they arrive damaged, defective, or different from what was ordered:

• Personalized, altered, or made-to-measure leather products.

• Products manufactured using measurements supplied by the customer.

• Grappling dummies that have been filled or partially filled.

• Boxing gloves, MMA gloves, protective equipment, or other training products that have been worn or used.

• Products showing sweat, odour, stains, scratches, stretching, wear, or damage.

• Gift cards.

• Products clearly marked Final Sale at the time of purchase.

Regular promotional or discounted products remain eligible for return unless they are clearly marked Final Sale.

Size and Measurement Responsibility

Customers are responsible for reviewing the product’s size chart before ordering.

For standard-size products, an eligible size return or exchange may be requested within the 30-day return period.

Products made according to measurements provided by the customer are considered customized and cannot be returned because of incorrect measurements supplied by the customer. If Bestzo produces an item that does not match the measurements confirmed in the order, contact us so we can review the issue.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact bestzoinc@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the external packaging.

• A photograph of the shipping label.

Do not use, wash, alter, repair, or fill the product while the claim is being reviewed.

If Bestzo confirms that the product is damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, repair, exchange, or refund. Bestzo will cover reasonable return shipping costs when the error is confirmed to be ours.

Return Authorization and Address

To request a return, email bestzoinc@gmail.com with:

• Your full name.

• Order number.

• Product being returned.

• Reason for the return.

• Photographs, when applicable.

After reviewing your request, we will provide return instructions and confirm whether the product should be sent to our Canada or USA return location.

Approved returns may be directed to one of the following locations:

Canada Return Location
Bestzo Inc.
227 Dalgleish Garden
Milton, Ontario L9T 6Z8
Canada

USA Return Location
Bestzo Inc.
2610 Pine Avenue
Niagara Falls, NY 14301
United States

Do not send a return until Bestzo confirms the correct return location. Sending a product to the wrong location may delay the refund and create additional shipping or customs charges.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, or customer preference:

• The customer is responsible for return shipping costs.

• Original shipping charges are non-refundable.

• Customs duties, brokerage fees, and import taxes are non-refundable by Bestzo.

• The customer is responsible for safely packaging the product.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable products. Bestzo is not responsible for returned packages that are lost or damaged before reaching the approved return location.

If Bestzo sent the wrong product or confirms that the product arrived damaged or defective, Bestzo will provide return instructions and cover reasonable return shipping costs.

Exchanges

Exchanges are subject to product and size availability.

For a size or preference exchange, the customer is responsible for return shipping and any shipping cost for the replacement product.

If the exchange is required because Bestzo sent an incorrect, damaged, or defective product, Bestzo will cover reasonable shipping costs.

A price difference may apply when exchanging for a different product, size, material, or customized option.

Return Inspection

After the return arrives, Bestzo will inspect it to confirm that it meets the eligibility requirements.

We will normally email you within 3 business days after receiving the return to confirm whether it has been approved or refused.

A return may be refused if the product:

• Has been used, worn, washed, filled, damaged, or altered.

• Is missing original tags, accessories, or important packaging.

• Was returned after the authorized return period.

• Is a personalized, custom-sized, or Final Sale product.

• Does not match the product authorized for return.

If a return is refused, we will explain the reason and may offer to send the product back to the customer at the customer’s expense.

Refunds

Approved refunds will be issued to the original payment method. We will normally process an approved refund within 5 business days after completing the inspection.

Your bank, credit-card provider, or payment processor may require an additional 5–10 business days to post the refund to your account.

Original shipping charges, return shipping charges, customs duties, and import fees are not refundable unless the return resulted from a confirmed Bestzo error.

Refused or Unclaimed Deliveries

Refusing delivery or failing to pay customs duties does not automatically cancel an order.

If a package is returned to Bestzo because it was refused, unclaimed, incorrectly addressed, or held due to unpaid customs charges, any refund will be reviewed after the package is received and inspected.

Original shipping costs, return shipping costs, customs charges, courier fees, and other costs caused by the refusal or unsuccessful delivery may be deducted from the refund where permitted by law.

Consumer Rights

This policy does not limit any mandatory consumer rights that apply under the laws of the customer’s province, state, or country.

Contact Bestzo

For cancellations, returns, exchanges, or damaged-product claims, contact:

Bestzo Inc.
Email: bestzoinc@gmail.com
Phone: +1-647-977-3258

Please include your order number in all correspondence.