SHIPPING POLICY

Bestzo Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with Bestzo Inc. This policy explains our order-processing times, estimated delivery times, tracking, international customs charges, and how shipping problems are handled.

Order Processing

Processing time is the period required to prepare an order before it is handed to the courier. It does not include the courier’s delivery time.

Warehouse-Stocked Products

Products available in our Canada or USA warehouses are normally processed within 1–2 business days.

Made-to-Order Leather Products

Made-to-order leather jackets, motorcycle suits, and other custom-manufactured leather products are normally processed within 4–5 business days.

Products requiring special measurements, personalization, or other custom work may take longer. Any additional processing time will be communicated to the customer.

Business days are Monday through Friday, excluding public holidays. Processing may take slightly longer during holidays, major sales, severe weather, or unusually busy periods.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and handed to the courier.

Destination Estimated Transit Time
Canada 3–7 business days
United States 3–7 business days
United Kingdom and Europe 7–15 business days
Australia and New Zealand 8–18 business days
Other international destinations 10–20 business days

These are estimates and are not guaranteed delivery dates. Delivery may take longer for remote locations or when a shipment is delayed by customs, severe weather, transportation disruptions, public holidays, or other circumstances outside Bestzo’s control.

The total estimated delivery time is the applicable processing time plus the estimated courier transit time.

Shipping Charges

Available shipping services and charges are displayed during checkout based on the products, destination, package weight, and shipping method.

Any free-shipping promotion will be applied at checkout when the order meets the promotion’s requirements.

Orders containing multiple products may arrive in separate packages or from different warehouses. Customers will not be charged additional shipping fees because Bestzo chooses to divide an order into multiple shipments.

Tracking Information

Tracking is included with shipped orders. Once the courier collects and scans the package, a shipping-confirmation email containing the tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours to show movement after the shipping confirmation is issued.

Customers are responsible for monitoring their tracking information and responding promptly if the courier or customs office requests additional information.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are not included in the product price or shipping charge. The customer is responsible for paying all applicable customs duties, import taxes, and clearance charges directly to the appropriate courier or government authority.

Bestzo does not control these charges and cannot estimate the exact amount. Customers should contact their local customs office before ordering if they require more information.

If a customer refuses a shipment or does not pay the required customs charges, the package may be returned to Bestzo. Any refund will be processed only after the returned package is received and inspected. Original shipping costs, return shipping costs, customs charges, and other expenses incurred because of the refusal may be deducted from the refund where permitted by law.

Courier and Customs Delays

Couriers and customs authorities operate independently from Bestzo. Delays caused by customs inspections, flight interruptions, severe weather, transportation problems, labour disruptions, public holidays, security conditions, or other events outside our control do not automatically mean that a package is lost.

When a shipment is delayed, Bestzo will:

  • Review the tracking information.

  • Contact the courier when an investigation is appropriate.

  • Provide available updates to the customer.

  • Assist the customer with information reasonably required for customs clearance.

The customer must cooperate with the courier or customs authority and pay any required duties or clearance charges. Bestzo cannot guarantee a specific customs-clearance date.

Lost Packages

If tracking has not updated for an unusual period or the package has not arrived after the estimated delivery window, contact Bestzo at bestzoinc@gmail.com.

Please include:

  • Your name

  • Order number

  • Shipping address

  • Tracking number

  • A short description of the problem

Bestzo will review the tracking and, when appropriate, open an investigation with the courier. Courier investigations may take several business days. A replacement or refund will be considered after the courier completes its investigation and confirms the shipment’s status.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location and with other members of your household.

  2. Check with neighbours, building management, reception, or the mailroom.

  3. Contact the courier using the tracking number.

  4. Contact Bestzo as soon as possible if the package is still missing.

Bestzo will assist with a courier investigation, but we cannot guarantee reimbursement when the courier confirms delivery to the address provided with the order.

Damaged Packages or Products

Inspect your order as soon as it arrives. If the package or product is damaged, contact bestzoinc@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the external packaging

  • Photographs of the shipping label

  • A description of the damage

Please keep the product and all original packaging until Bestzo or the courier provides further instructions. Depending on the circumstances, Bestzo may offer a replacement, repair, refund, or another appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Please get in touch with us immediately if an address needs to be corrected.

After an order has been shipped, we may not be able to change the delivery address. If a package is returned because of an incorrect address, missing information, refusal, or unsuccessful delivery attempts, the customer may be responsible for the cost of reshipping the order.

Contact Us

For shipping questions or assistance with an order, contact:

Bestzo Inc.
Email: bestzoinc@gmail.com
Phone: +1-647-977-3258

Please include your order number when contacting us about an existing order.